Aylesford Medical Centre

Aylesford Medical Centre 2023-05-26 Person 4 5 0

Difficult to get an appointment but when you finally do, care is excellent.

I imagine lack of staff is the problem.

Aylesford Medical Centre 2023-04-29 Person 5 5 0

the improved interaction of late is much improved . i feel confidant if i need help there is a pathway . totally aware i am not the only person who needs help and resources are difficult. however i have had good attention and follow up advice from all concerned.

Use the moving message board with a doctors name and a patient number given on arrival. depict the room to go to. ] this saves jack in the box doctor hoping they heard the shout. also the number system stops "what times yours " and keeps visits private . an afternoon of complaints airing with a liaisons clerk to educate the more robust unhappy customers . A stronger interaction from this troublesome element might be help if the recipient had an insight of why. also less open plan from reception screen off the people on view from reception to focus on the visit not who and what are they doing syndrome.

Aylesford Medical Centre 2023-03-29 Person 4 5 0

I am writing regarding my recent interaction with the surgery as it is under new management. I phoned last week in the afternoon and spoke to a receptionist, Safiyah, and explained that I would like a face to face appointment, but it was not an emergency. I was given an appointment for this week and on arrival I was greeted by Safiyah. My appointment was on time with the GP and I am having further investigations and will then have a phone consultation to discuss results and further actions. I am very pleased with this first contact and hope that it bodes well for the future of the practice.

Nothing could have been better today.

Aylesford Medical Centre 2020-03-12 Person 1 5 0

Woeful. Impossible to get an appointment, even in advance. Robotic, unhelpful staff and doctors that seem oblivious to the many issues.

Aylesford Medical Centre 2019-10-03 Person 1 5 0

I am not sure what has happened at this surgery but the current appointment system just doesn’t work. Patients need to be able to ring and book an appointment, being triaged is not good enough it is a surgery not A&E! The triage system is flawed as the doctor takes up to 3 days to call you back. What might not seem an emergency over the phone could actually be more serious! I will be looking for an alternative surgery